Case Management Guide

Case Management Software

Software for human services case management — the systems nonprofits, social service organizations, care coordination programs, and public agencies use to manage clients, services, referrals, and outcomes. Every profile is built from sourced, dated research; we publish no ratings or rankings.

Start with the kind of system you need

Before comparing features, it helps to know what type of solution fits your organization. These categories are descriptive, not a ranking — see our guide to choosing a model.

Showing Platform-Based products and editions · Clear filter

Or see the whole market at once: the human services case management software landscape.

3 products

Exponent Case Management

by Exponent Partners

A human services case management product built on the Salesforce platform: a purpose-built data model (cases, services, referrals, enrollments, assessments, outcomes) and 31 prebuilt reports on top of Salesforce clouds,…

Platform-Based

Target market
Mid-to-large human services nonprofits (typically 20+ users)
Deployment:
Cloud/SaaS (Salesforce platform)
Pricing:
publicly available
Last verified:
August 20, 2026

Salesforce Nonprofit Cloud

by Salesforce

Salesforce's nonprofit offering — currently branded Agentforce Nonprofit (formerly Nonprofit Cloud) — providing program management, case management, and outcome management as a vertical layer on the Salesforce platform.

Platform-Based

Target market
Nonprofit organizations, from small (via donated licenses) to large multi-program enterprises
Deployment:
Cloud/SaaS
Pricing:
publicly available
Last verified:
August 20, 2026

Salesforce Public Sector Solutions

by Salesforce

Salesforce's government offering: prebuilt public-sector apps and data models — including Benefit Management, Social Program Management, and Provider Management — on the Salesforce platform, with FedRAMP High-authorized…

Platform-Based

Target market
State, county, and municipal government agencies, including public human services agencies
Deployment:
Cloud/SaaS (Government Cloud)
Pricing:
publicly available
Last verified:
August 20, 2026

More products are being researched and added. Directory listings are alphabetical or by verification date — never ranked by editorial preference.